FAQ

Do you offer any printed physical items to ship?
We only offer digital items to be printed at home on this shop. But if you are looking for physical planner items check out our sister shop Jessica Hearts where I have entirely physical items!

When do you release new items?
We release new items typically at the beginning of each month. For further details check out our instagram @ninetyoneopal.

How do I access my digital items?
You will receive a link to download your items on the order confirmation page. You will also receive an email with the link to download. If you have an account and are signed in when purchasing, you can access them in your account under orders at any time.

When will I receive my downloads?
You should receive them immediately! The beauty of digital/printable products. :)

Can I sell these items physically or digitally? Also, can I share them with friends?
All items on this site are for personal use only. We ask you don't share with others please, I put a lot of time, work and money into getting all of the artwork and designing everything. Thank you! :)

Do you take returns or order cancellations?
Due to the nature of the product, we are unable to take returns or cancelations. We are unable to cancel orders since items are delivered immediately after purchase. Please refer to the returns page for more info.

For how-to's on specific items, each download comes with a how to use pdf. Also please refer to product descriptions for more details on how to use them before purchasing.

If you have further questions, please contact us here.